We have a simple approach to our delivery services we offer FREE DELIVERY within mainland New Zealand (North & South Islands) on all orders over $399 except if items that may be restricted from courier delivery due to being too large or heavy, or classed as Dangerous Goods, in which case those items with ship via road transport. Items which ship via road transport will have the transport cost to your location.

For orders under this amount, we offer our customers a flat rate of $10 per order within the North Island and $15 in the South Island. If you are outside of the North and South Island (e.g. Stewart Island, Waiheke Island etc.) please contact us for a quote.

Once payment has been received, your order will be dispatched ASAP.

The anticipated delivery time will be within 2-4 working days, unless an item is out of stock or on backorder, in which case you will be notified as soon as possible.

PLEASE NOTE Rural, long haul and some residential areas may require an additional delivery time.

If you do not receive your goods within a reasonable time, please call us so that we can follow up on your behalf.

DELIVERY DAMAGE By signing for the parcel you are saying it has been received in good order.

Do not sign for your parcel until you have thoroughly inspected it and its in good condition.

However, in the event of a product being damaged in transit, please let us know immediately and we will work on your behalf with the delivery company, to ensure you get the best service and results.

It is FREE to collect your order from us during business hours from our premises at Rotorua RV on 31 Sunset Road, Rotorua. International Delivery and Postal Boxes Sorry, we only deliver to New Zealand and cannot deliver to PO Boxes.